Journey

Four roles, one growth story.

From onboarding support to owning a $50K/month portfolio — the path, promotions, and the education and recognition along the way.

QuickReply.ai

Gurgaon

Jul 2022 – Present

Oct 2025 – Present

Executive collaboration: work closely with company CXOs in frequent strategy meetings — providing frontline customer insight and advisory input that shapes the product feature roadmap and company growth plan.
Lead technical architecture and success for 200 active accounts (~$50K USD/month), holding churn below 2% through proactive health checks and value-driven QBRs.
Built and standardized integrations across checkout platforms, payment gateways, CRMs (Zoho, HubSpot, LeadSquared, in-house CRM), and ERPs — turning bespoke setups into repeatable plug-ins.
Gujarat Titans (IPL): Strategic Implementation Partner — architected a high-concurrency WhatsApp fan-engagement workflow handling peak match-day traffic for millions of fans with zero downtime.
Led enrollment and inquiry automation for IDP Education, Christ University, AAFT, and Manav Rachna University.
Built an AI Resume Screener and Mail Merge tools (Node.js / Apps Script), cutting manual recruitment and outreach effort by 60%.

Mar 2024 – Oct 2025

Meta-featured case study: built Hair Originals' automated WhatsApp appointment-booking flow, selected by Meta as a global benchmark use case for the beauty industry.
Deployed 200+ integration flows (Apps Script / JavaScript) while managing a 600+ brand portfolio across Healthcare, E-commerce, and Travel.
Healthcare: patient reminder and report-delivery systems for hospitals — reducing no-shows while maintaining data compliance.
Auric: end-to-end WhatsApp-to-Order flow bridging telesales and digital order logging.

Mar 2023 – Mar 2024

Redesigned delivery processes to cut integration delivery time by 40%.
Automated subscription / top-up payment alerts and webhook-triggered Slack alerting.

Jul 2022 – Mar 2023

Led API-based onboarding and training for new customers.
Wrote custom JavaScript webhook handlers extending WooCommerce and WhatsApp API integrations.

Licenses & Certifications

HubSpot Academy

Issued Mar 2026 · Expires Apr 2036

ID ea1831050135404089df402fc65538e6

Education & Recognition

Education

B.Tech, Electronics & Communication Engineering

H.N.B. Garhwal University, Uttarakhand · 2022

Award / Cert2025

“The Explorer” Award

QuickReply.ai — for initiative applying AI/Node.js to business problems

Volunteering

Python Fundamentals

Great Learning

Volunteering

4 Years NSS Volunteering

3 certificates + PRE-RDC